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Customer service techniques and how to put them into practice

According to Zendesk’s 2020 Customer Experience Trends Report, when answering the question, “What attributes make you feel loyal to a […]

Sigmund Freud, the father of psychoanalysis, made great contributions to human behavior, which were later integrated and adapted to marketing.

The pandemic was already disproportionately affecting the lives of African Americans. In New York, for example, preliminary data shows that

According to Zendesk’s 2021 Customer Experience Trends Report , companies’ list of priorities has changed with the emergence of the

Quality Management Systems are becoming increasingly important in companies. It does not matter the size, the social mission of the

A customer service manual is a guide to help a company’s agents who deal with customer service . To do

Customer service or support is the process of providing assistance to a person who purchases your products or uses your

Acquiring a new customer is up to 7 times more expensive than retaining an existing one . Knowing the techniques

Technical support is a methodical job that requires discipline and a good dose of creativity support course. To do this,

Several studies have focus on the importance of the quality of customer support for company productivity. A Zendesk report reveals

The impact of the COVID-19 pandemic is forcing companies to delve deeper into loyalty strategies in customer relationship management. If

Split payment . In real time, without waiting and without logins. Your user will only have to select the total