Live chat plugins have revolutionized the way people communicate, offering complete solutions for businesses to connect with customers, improve service, and increase conversion. Looking for the best live chat tool for your business? Here’s a head-to-head comparison of Drift vs 3CX to help you narrow down and learn more about your options.
Drift vs 3CX Feature Comparison
Let’s get straight to the point and take a look at the most important features and functions of both chat tools and how they compare.
User interface and ease of use
Drift has a relatively simple but very effective interface. It is easy to navigate, beginner friendly, and aesthetically pleasing. The installation process mobile phone number data requires a little more knowledge than other options, but there are guides to help you.
3CX looks and feels more technical than Drift. The interface is well laid out and the support team is great at helping with setup.
Side by side, Drift’s user interface is a little more fluid, but 3CX has the technical edge for those who want more control.
Main features
Drift characteristics:
- Live Chat
- Agent Profiles and Status
- Chat history and saved activity
- Meeting functions
- Advanced Reports
- Driving robots and knowledge robots
- Real-time notifications
- Dynamic Routing
3CX Features:
- Instant messaging
- Live Chat Website Plugin
- Integrates with Facebook and a friendly suggtion to formatting content WhatsApp Messenger
- Team Status Monitoring
- Advanced Web Conferencing
- Customizable Extensions
- CRM Integration
- Click to call
To summarize, Drift’s features create an thailand lists easily traceable communication system between agents and customers, allowing companies to use data to improve their approaches. 3CX is more about providing a convenient and efficient system for communication between teams and customer support .
