Values in action: How Zendesk will continue to do better
The pandemic was already disproportionately affecting the lives of African Americans. In New York, for example, preliminary data shows that […]
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Sales strategy during COVID-19: 4 practical tips
According to Zendesk’s 2021 Customer Experience Trends Report , companies’ list of priorities has changed with the emergence of the
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Customer Service Procedure: What is it and how does it relate to ISO 9001?
Quality Management Systems are becoming increasingly important in companies. It does not matter the size, the social mission of the
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Step by step: how to create a customer service manual
A customer service manual is a guide to help a company’s agents who deal with customer service . To do
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What is customer service? 5 tips for success
Customer service or support is the process of providing assistance to a person who purchases your products or uses your
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How to provide good customer service in 10 easy steps
Acquiring a new customer is up to 7 times more expensive than retaining an existing one . Knowing the techniques
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Technical support course: what it teaches you and how to choose it
Technical support is a methodical job that requires discipline and a good dose of creativity support course. To do this,
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Omnichannel: What it is and why it will benefit your company
Several studies have focus on the importance of the quality of customer support for company productivity. A Zendesk report reveals
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Keys to customer loyalty in times of crisis
The impact of the COVID-19 pandemic is forcing companies to delve deeper into loyalty strategies in customer relationship management. If
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If you have decided that this sector meets
Split payment . In real time, without waiting and without logins. Your user will only have to select the total
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How to incorporate your online store?
You bring in new customers . People who need a product but can’t or don’t want to pay for it
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Make it as easy as possible for your customers
Encourage feback Over the years, comments and opinions are other aspects that have become necessary for the development of an
