How to provide quality technical support to improve customer experience?
Understanding each of these challenges makes it possible to strengthen these aspects, to align them with the customer’s journey or […]
Digital marketing
Digital marketing
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Customer Service Qualities: How to Achieve the Best Experience?
However, customer service is ranked as the second most important attribute (57%) for maintaining loyalty (after price) according to Zendesk’s
Digital marketing
Help Desk: 7 Benefits for Your Business
It is also necessary to keep in mind that the relationship with the consumer does not end when the product
Digital marketing
Handling customer service techniques to improve CX
It is no longer enough for your company to invest in products, technologies and marketing strategies; it is essential that
Digital marketing
Learn about the technical support tools that help a team’s day-to-day operations
Customer service software is a technological solution whose function is to manage interactions with customers through what is known as
Digital marketing
Customer service: 7 pillars to increase satisfaction
The customer service center is a department focus on customer satisfaction at all points of contact with your brand. Customer
Digital marketing
How does the ticketing tool work? [4 STEPS]
Unlike in 2019, if customers are asked today what defines a good technical support experience, 60% respond that it depends
Digital marketing
5 new consumer habits in the face of coronavirus (WITH DATA)
According to a study by Accenture , people are reacting to the health crisis caused by COVID-19 in very different
Digital marketing
What is WhatsApp support and how does it improve customer service?
The WhatsApp Business API is an application programming interface that allows the integration of WhatsApp Business with other systems customer
Digital marketing
Artificial intelligence: how chatbots can help in times of coronavirus
Artificial intelligence is a combination of algorithms that give machines the same capabilities as a human being bas on previously
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Customer service techniques and how to put them into practice
According to Zendesk’s 2020 Customer Experience Trends Report, when answering the question, “What attributes make you feel loyal to a
Digital marketing
Importance of consumer behavior: approaches, characteristics and 5 factors that influence their decisions
Sigmund Freud, the father of psychoanalysis, made great contributions to human behavior, which were later integrated and adapted to marketing.
