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Handling customer service techniques to improve CX

It is no longer enough for your company to invest in products, technologies and marketing strategies; it is essential that […]

Customer service software is a technological solution whose function is to manage interactions with customers through what is known as

The customer service center is a department focus on customer satisfaction at all points of contact with your brand. Customer

Unlike in 2019, if customers are asked today what defines a good technical support experience, 60% respond that it depends

According to a study by Accenture , people are reacting to the health crisis caused by COVID-19 in very different

The WhatsApp Business API is an application programming interface that allows the integration of WhatsApp Business with other systems customer

Artificial intelligence is a combination of algorithms that give machines the same capabilities as a human being bas on previously

According to Zendesk’s 2020 Customer Experience Trends Report, when answering the question, “What attributes make you feel loyal to a

Sigmund Freud, the father of psychoanalysis, made great contributions to human behavior, which were later integrated and adapted to marketing.

The pandemic was already disproportionately affecting the lives of African Americans. In New York, for example, preliminary data shows that

According to Zendesk’s 2021 Customer Experience Trends Report , companies’ list of priorities has changed with the emergence of the

Quality Management Systems are becoming increasingly important in companies. It does not matter the size, the social mission of the